Refund policy

Return & Refund Policy

Thank you for shopping with Nation Care Ayurveda.

Due to the personal care and hygiene nature of our products (hair colour), we do not accept returns or exchanges once the order has been delivered. This policy ensures the safety, quality and authenticity of every product our customers receive.

Replacement / Refund — Available Only In These Cases

We will provide a free replacement or full refund if:

  • You received a damaged, broken or leaking product
  • You received the wrong product or wrong shade
  • The product delivered is expired

How To Claim a Replacement / Refund

  1. Please inspect your order upon delivery. Contact us within 48 hours of delivery:
  2. Share your order number along with clear photos/videos of the product and packaging showing the issue.
  3. Once verified, we will ship a free replacement at no extra cost. If a replacement is not possible, we will issue a full refund.

Refunds

  • Prepaid orders: Refund will be credited to your original payment method within 5–7 business days after approval.
  • COD orders: Refund will be transferred via UPI or bank transfer within 5–7 business days after approval. Please share your UPI ID or bank details when requesting the refund.
  • If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info.nationcareayurveda@gmail.com.

Please Note

  • Opened or used products are not eligible for return or replacement (except in case of damage, defect or wrong item).
  • Claims made after 48 hours of delivery will not be accepted.
  • Orders cannot be cancelled after dispatch. To cancel before dispatch, contact us as soon as possible on WhatsApp.
  • Items sent back to us without prior approval will not be accepted.

For any questions regarding returns or refunds, contact us anytime at info.nationcareayurveda@gmail.com or WhatsApp +91 78078 46468.